Refund & Cancellation Policy
Effective as of: April 26, 2025
Overview
This Refund & Cancellation Policy explains when and how refunds or cancellations may be granted for services and products provided by Quantumcona LLP ("Quantumcona", "we", "us", or "our").
Because our offerings primarily consist of digital, customized, or subscription-based services, refunds are generally limited and subject to the terms outlined below and any additional terms in your specific service agreement.
Trial Periods and Evaluations
Where a free trial, proof-of-concept (POC), or evaluation period is offered:
- You may use the service during the trial period at no charge, subject to any usage limits communicated to you.
- Unless otherwise indicated, fees become payable once the trial or evaluation period ends and you choose to continue with a paid subscription or engagement.
- No refunds are available for trial periods, as they are provided free of charge.
Subscription Services
For recurring subscription services (such as platform access, dashboards, or APIs):
- Billing cycles and payment terms are defined in your order form or service agreement.
- Fees for the current billing period are typically non-refundable once the period has started, except where required by applicable law or explicitly agreed in writing.
- You may cancel future renewals by providing the notice specified in your agreement (for example, 30 days before the renewal date).
- Upon cancellation, you will retain access to the service until the end of the current paid period unless otherwise agreed.
Custom Projects and Professional Services
For bespoke development, consulting, integration, or algorithmic research engagements:
- Work is often planned, staffed, and executed based on your specific requirements.
- Upfront or milestone-based payments are generally non-refundable once the corresponding work has commenced or been delivered.
- If you choose to terminate a project early, you will be responsible for fees for all work performed and committed resources up to the effective date of termination.
Any exceptions or special refund provisions will be explicitly documented in your service agreement or statement of work.
Technical Issues
If you experience a persistent technical issue that materially impacts your ability to use a paid service:
- You should promptly notify our support team and provide necessary details so we can investigate.
- We will use reasonable efforts to diagnose and resolve the issue, which may include workarounds, bug fixes, or alternate access.
Where the issue is caused solely by Quantumcona and we are unable to provide a remedy within a reasonable time, we may, at our discretion, offer:
- A service credit applied to a future billing cycle; or
- A partial refund for the affected period.
Service credits or refunds are not available where the issue is due to third-party systems, your infrastructure, misuse, or non-compliance with usage guidelines.
How to Request a Refund or Cancellation
To request a refund or initiate cancellation:
- Contact us in writing using the contact details below.
- Provide relevant information, including your name, company name, service(s) purchased, invoice or order reference, and the reason for the request.
- We will review your request in line with this policy and any contractual terms and respond within a reasonable time.
Please note that submitting a request does not guarantee approval of a refund or waiver of any fees.
Chargebacks
If you initiate a chargeback or reversal with your bank or payment provider without first attempting to resolve the issue with us, we reserve the right to:
- Suspend or terminate access to the affected services; and
- Dispute the chargeback and provide evidence of authorization and service delivery.
Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated effective date.
Your continued use of our services after any changes constitutes your acceptance of the revised policy.
Contact
For questions or refund/cancellation requests, please contact:
QuantumCona LLP
SURVEY NO 130P AND 115/1P,
We Work Rajapushpa,
Nanakramguda Main Road,
Hyderabad, Medchal Malkajgiri,
Telangana, 500032, India
billing@quantumcona.com