Shipping & Exchange Policy

QUANTUMCONA LLP exclusively provides online IT services consultation and digital products, with no physical goods or deliveries involved in any of our offerings. All consultations, products such as algoatlasedge.com and paymorz.com, and related features are delivered electronically through digital means, ensuring immediate access and convenience without the need for physical shipping. This Shipping & Exchange Policy is therefore focused solely on the digital delivery processes and exchange options for our online services and products, clarifying that no physical delivery occurs. We emphasize transparency in these processes to manage expectations, and this policy does not imply any warranties or guarantees beyond those stated in our Terms & Conditions. Users are advised to review product and service details carefully prior to engagement, as exchanges are limited to specific scenarios to reflect the intangible nature of digital services.

1. Shipping Methods

All deliveries are digital and occur online, providing instant or near-instant access upon completion of necessary steps such as payment or registration.

1.1 Digital Shipping Process

Our products and services are provisioned electronically immediately following payment confirmation. For instance, access to algoatlasedge.com is granted through account login credentials sent via secure email or available in your user portal, enabling instant use of trading tools, analytics features, and integrations. Similarly, paymorz.com is activated by providing API keys or dashboard access, allowing immediate setup for payment processing and reporting. Consultation services are shared via secure online portals, email attachments with encryption, or virtual meetings, with all materials like reports and recommendations delivered in downloadable digital formats such as PDFs or cloud-shared documents.

1.2 Shipping Timelines

Digital deliveries are typically instantaneous, but may take up to 24 hours in cases of technical verification, high demand, or account setup requirements. We strive to notify you via email of any delays, though we are not liable for interruptions caused by external factors like internet connectivity issues on your end or third-party service outages.

1.3 No Physical Shipping or Associated Costs

Since we do not offer any physical products or deliveries, there are no shipping costs, customs duties, or related fees. All access is provided online, and you are responsible for ensuring compatible devices and internet access to receive and utilize our digital services.

1.4 Shipping Confirmation and Risks

Shipping is considered complete upon sending access details or making content available in your account. Risks associated with digital delivery, such as email spam filters or user account mismanagement, are your responsibility, and we recommend checking spam folders and verifying account settings promptly.

2. Exchange Procedures

Exchanges are available only for digital services or products in limited cases where there is a verifiable defect or mismatch attributable to us, and not for changes in user preference or external circumstances.

2.1 Eligibility for Exchanges

Exchanges may be considered if the delivered digital service or product does not function as described due to our error, such as a persistent technical glitch preventing access to core features in algoatlasedge.com (e.g., strategy backtesting tools) or paymorz.com (e.g., API integrations). Exchanges are not available for dissatisfaction after use, incomplete utilization, or issues stemming from user-provided configurations, incompatible systems, or third-party dependencies.

2.2 Digital Exchanges

If eligible, we may exchange the affected feature or service for an equivalent alternative within our offerings, such as providing access to a different module or version of the product. For example, if a specific analytics tool in paymorz.com fails, we might substitute it with a comparable reporting feature. Exchanges must be requested within 14 days of delivery, and we will troubleshoot the issue first to attempt resolution before approving an exchange.

2.3 Non-Eligible Scenarios

No exchanges for services already substantially consumed, such as consultations where sessions have occurred or advice has been rendered; subscriptions post-activation where features have been accessed; or due to user error, market changes, or regulatory shifts. Customized services or one-time deliverables are generally non-exchangeable.

3. Process for Exchanges

To initiate an exchange request, contact our support team with detailed information about the issue.

3.1 Submission Requirements

Provide your order or account details, a clear description of the problem (including screenshots or error logs if applicable), and evidence that the issue is not user-related. Requests must be submitted in writing via email or our support portal.

3.2 Review and Timeline

We will acknowledge your request within 5 business days and conduct a review, which may include remote diagnostics or additional information from you. Decisions will be communicated within 10 business days, and if approved, the exchange will be implemented promptly, typically within 3-5 business days.

3.3 Completion of Exchange

Exchanged services will be delivered digitally in the same manner as original provisions, with updated access credentials if necessary. No refunds are issued in conjunction with exchanges unless separately eligible under our Cancellation & Refund Policy.

4. Exceptions and Special Cases

Custom agreements or bundled services may have specific exchange terms outlined in writing, which supersede this policy. We reserve the right to deny exchanges if misuse, alteration, or non-compliance with our Terms is evident.

4.1 Technical Support Prior to Exchange

In most cases, we will offer technical assistance to resolve issues before considering an exchange, as many problems can be addressed through updates or configurations.

4.2 No Liability for External Factors

We are not responsible for exchanges related to external issues, such as changes in third-party APIs affecting integrations or user hardware incompatibilities.

5. General Disclaimers

This policy applies only to digital deliveries and does not cover physical items, as none are offered. All exchanges are at our sole discretion and do not imply admission of fault.

6. Contact Information

For inquiries regarding digital delivery or exchanges, contact us at: